1. How do I place an order?

You can find us at Whatsapp.

 

2. How long will it take to get my order?

We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is appreciated.

 

3. Can I cancel my order?

Unfortunately once the order has been confirmed we are unable to amend or cancel this and it will be sent out to you.

 

4. I have received an incorrect item in my order, what do I do?

We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will send you the correct item assuming we still have the product and size in stock or refund you if the product stock is unavailable. Please do not remove any tags.

 

5. My order hasn't arrived within the specified delivery time, what should I do?

We always aim to deliver your items within the time frame. Unfortunately sometimes orders can be delayed within the courier network or postal service and this could be for a number of reasons such as public holidays, bad weather, etc. If you experience a delay with your delivery, please contact the Customer Service department via our Whatsapp or LINE and we will then begin an investigation to locate your order and provide tracking if available.